ITIL/ITSM Headline News

Daily ITIL News Feed - Mar 9, 2010

This post is a daily aggregation of all news links from @itilpedia. This post is automatically generated everyday at 11:45PM UTC.

• IBM IT Service Management/ITIL training - IBM Training - United States

IBM offers: IT Service Management/ITIL training and Education &certification. Our learning formats include classroom courses, technicalconferences and …(more)

• How Harley Davidson revs up IT service management - Managing the …

Recession shifts IT service management into fast lane.(more)

• itil v2 pocket guide Rapidshare Search2 files

itil v2 pocket guide download on rapidshare search engine - ITIL v2 2004itSMF An Introductory Overview of ITIL Pocket Guide v1 0a ,ITIL v2 2004itSMF An …(more)

• iWave Software Announces Release of IT Process Automation (ITPA) Adapters

For …PR Web (press release)… ITSM applications using iWave’s high performance Automator platform.iWave Adapters span ITIL Service Support disciplines including servicedesk, event, …(more)

• ASPIRE Academy for Sports Excellence in Qatar excels in support service …

SourceWire (press release)30 IT staff now use Supportworks ITSM to log and track service requestsusing Incident, Problem and Change management processes, enabling them tomonitor …(more)

• 5 Thoughts On The IT Service Desk That Need Re-Thinking

Fresh Business ThinkingBest practice implementation, using automated ITIL-compliant software andupdating IT skills are a first step towards efficiency; however, …(more)

• IT Infrastructure LibraryITIL v3 6 OGC booksUPDATED Search and …

Changes and comparison with V2 ITIL’s most recent version, V3, representsan important evolutionary step in its life. The refresh has transformed the…(more)

• IT360 Conference & Expo 2010 (April 7 - Toronto, Canada)

DZone NewsIT360 includes ITIL/Service Management certification(s) and OScertification(s) at the lowest rates being offered in Canada, more detailshere. …(more)

• AOL ::: Find Jobs - CMMi Project Manager / ITIL / IT Process …

Capability Maturity Model (CMM); IT Infrastructure Library (ITIL), ISO 9000Management standards. Process design, development,. Process auditsLevel:…(more)

Tags: daily