Daily ITIL News Feed - Dec 3, 2009

December 3rd, 2009 | by admin |

This post is a daily aggregation of all news links from @itilpedia. This post is automatically generated everyday at 11:45PM UTC.

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    • NEC to overhaul managed services platformComputerworld Australia - North Sydney,NSW,AustraliaThe overhaul will also help NEC align its support processes withInformation Technology Infrastructure Library (ITIL) v3 compliantprocesses. …(more)

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    • Rants, Raves & Etc.: The Importance of IT Operations SupportBy MrMunchkin
    I have a very large amount of respect for ITIL (Information TechnologyInfrastructure Library), if you don’t know what it is there’s a blurb of ithere. Basically, it’s a set of standards that the IT industry should go by….(more)

  • ITIL Qualifications Explained | Spercus

    • By Green Energy
    In addition, candidates must be able to demonstrate at least 5 years of ITexperience and have at least 2 years of experience in an IT serviceManagement environment in a supervisory, managerial or consultancy role.ITIL Master …(more)

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    • INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY Tourism News Travel …The Information Technology Infrastructure Library is a set of concepts andpolicies for managing information technologyIT infrastructure developmentand …(more)

  • ICCM is Selected as a Finalist in the 2009 Wiltshire Business of …

    • By Kate.Colclough
    ICCM has beaten World Leaders in the IT Service Management field with hugeinvestment into our product from many global brands, including, Tesco, BBCWorldwide, Qualcomm, DHL and The British Transport Police. …(more)

  • Why, why, why… SACM?

    • ITWeb… it is actually a much more pragmatic approach to configurationmanagement, or service asset and configuration management as it is known inITIL v3. …(more)

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    • Driving Profitability Through User ExperienceSYS-CON Media - Montvale,NJ,USADuring this evolution, the technology required has multiplied but the …with the Information Technology Infrastructure Library (ITIL) framework….(more)

  • BMC Boosts Proactive Systems Management

    • InformationWeekThe product has been integrated with BMC Remedy IT Service Management toallow change reconciliation through “one-click” change documentation. …(more)

  • Stonebridge IT Service Management

    • IT Service ManagementITSM is a discipline for managing informationtechnologyIT systems In essence an enterprise resource planningERPdiscipline for IT …(more)

  • Enabling Business and IT Integration: ITIL v3 and Compuware Vantage

    • ComputerworldThis paper offers insight into the business value Compuware’s servicemanagement solution Vantage brings to the ITIL life cycle. Also, it covershow Vantage …(more)

  • London City Airport cuts costs by 10 per cent with five-year managed

    • desktop …ComputingThe managed desktop PC and data-centre services contract coversstandardised ITIL support, as well as maintenance and management of the PCinfrastructure, …(more)

  • SCC puts London City Airport on flightpath to growth

    • PRLog.Org (press release)… 10% and ‘a service that is 100% better’, while providing access to thesmartest, fastest and greenest technologies available and ITIL standardsupport. …(more)

  • 2010 Prediction: Lilac Berniker, Fortisphere

    • Virtual Strategy MagazineMany of the best practices of generations past, like ITIL, will be revived,and tailored to this new environment. Some may lament the loss of freedomand …(more)

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    • BP outsources global comms to T-SystemsV3.co.uk - UKAs part of the deal, SEN Group will deliver and manage the globalend-to-end telephony service, based on the Information TechnologyInfrastructure Library …(more)

  • ITIL emerges as new sheriff of IT management

    • FCW.comITIL can bring order to IT management processes. What does that mean forenterprise architecture, the original IT discipline enforcer? …(more)

  • IDG Connect - Full Research Library

    • Delivering Effective IT Service Management. In this program, leadingexperts from featured analyst firm, Gartner, Inc., and opinion leaders fromIBM …(more)

  • IT Service Management Consulting LLC, Newport - Internet Consultants

    • Provides high-level IT consulting services to Global 1000 organizations andgovernmental entities to accelerate organizational change and improve IT…(more)

  • SAP - SAP IT Service Management: Demos

    • Experience firsthand the features, functionality, and benefits of the SAPIT Service Management application. This brief, user-friendly demo shows howour …(more)

  • Tata Motors Ltd. Scales up IT service management to support …

    • Tata Motors Ltd. wanted to ensure high performance and availability ofbusiness- critical systems that enable the company to design andmanufacture …(more)

  • IT Service Management - A Butler Group Briefing

    • This Strategy Briefing builds on a 2009 Butler Group IT Service Management(ITSM ) Trends report and covers improvement areas that include reducing’IT …(more)

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    • Seven Keys to Better Blade Management in the Data CentereWeek - Woburn,MA,USALook to define approaches based on ITIL (Information TechnologyInfrastructure Library) best practices. A bladed environment does littlegood if the people …(more)

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