Daily ITIL News Feed - Feb 20, 2009

February 20th, 2009 | by admin |

This post is a daily aggregation of all news links from @itilpedia. This post is automatically generated everyday at 11:45PM UTC.

  • Organizations that Will Thrive Recognize Value of Enterprise …

    • ebizQ - New Rochelle,NY,USAHowever, a well-crafted enterprise architecture effort that incoporatesSOA, ITIL, and other long-term visionary approaches is an asset that needsto be …(more)

  • Upcoming Podcast: BlueAlly and Gartner offer insights on …

    • By BApressrelease
    Join opinion leaders from Gartner and industry experts from BlueAlly for apodcast on integrated solutions for IT Service Management (ITSM)applications. This podcast will explain how to mitigate business risk anddrive business value …(more)

  • .: Counting on Continual Service Improvement

    • By G2G3 Blog
    These tools will be used for data gathering, monitoring, analysis,reporting for services and will also assist in determining the efficiencyand effectiveness of IT service management processes. For effective CSI itis important for …(more)

  • LiveTime ships new ITIL Service Desk hardware appliance with ZFS …

    • LiveTime Software, provider of ITIL based Web 2.0 Service Management andHelp Desk Software announces the general availability of LiveTime’sHardware Appliance v5.5. This hardware is based around Sun Microsystems SunFire x4140 (AMD) and x4150 (Intel) Quad core processors and LiveTime 5.5with ZFS, MySQL Enterprise and PostgreSQL. LiveTime has been able toleverage the key advantages of the 128 bit ZFS … Ads make ITSM PORTALpossible. Consider us to reach your market. …(more)

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    • Excellence in Project Support ServicesInformation Technology Infrastructure Library (ITIL). Federated EnterpriseArchitecture Certification (FEAC). USAF background and experience isdesirable. Program managers are customer focused; working to ensure thatthe services and …(more)

  • Aeroprise, BMC Deliver Mobile ITSM Solution

    • TMCnet - USAThe BMC Remedy ITSM helps companies quickly respond to critical issues, anddeliver greater levels of customer satisfaction. In addition, the solution…(more)

  • Customer Escalations: Prevention and Management - The Bedraggled …

    • By Din Cordero
    accountability (2); books (3); career management (7); contact center (1);customer service (1); dilbert (1); disclosure policy (1); firing (3);governance (2); hiring (2); incident management (1); interview (1); ITservice management (1 …(more)

  • CA Expo 2009 | TechEvents.com.au

    • By Chris
    As one of the largest IT Management events in Australia, CA Expo 09 willbombard you with new thinking, new strategies, new ways to adopttechnology, and new war stories from your professional peers on: - ITService Management - IT …(more)

  • HBH Technology LLC Launches Simplified ITIL Professional Services

    • PR.com (press release) - Levittown,NY,USAWith a simplified approach to ITIL, HBH Technology can effectively improvethe quality and value of service management processes for small andmid-sized …(more)

  • First Look: Service-now.com

    • VNUNet.com - UKSoftware-as-a-service (SaaS) management vendor Service-now.com upgraded itsnamesake IT service management package this winter. …(more)

  • Celebrating triple ISO certification

    • Pharmaceutical Technology Europe - UK… the internationally recognized standards for Quality Management (ISO9001), Information Security (ISO 27001) and IT Service Management (ISO/IEC20000). …(more)

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    • Getting Things Done…: Tips for Implementing ITILBy harry
    The Information Technology Infrastructure Library (ITIL) is a widelyaccepted industry framework that adopts a process driven approach todeveloping operationally excellent IT service support and service deliveryprocesses. …(more)

  • Topsy Turvy Application Management

    • ebizQ - New Rochelle,NY,USAITIL, which defines a framework for IT service management, doesn’t providea solution because it, too, is looking at the infrastructure from thebottom up. …(more)

  • G2G3 PROPULSION: Learning success story at Reckitt Benckiser

    • By G2G3 Blog
    … the Reckitt Benckiser IS department was undertaking a major globalproject to replace an in-house service desk application, whilst at the sametime introducing IT Infrastructure Library (ITIL) aligned processes andpractices for the …(more)

  • Four top experts from leading global IT companies share their insights

    • Register - London,England,UKITIL is quickly becoming the global standard in IT service delivery, andfor good reason - it offers IT leaders a robust, flexible, and transparentway to …(more)

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