Daily ITIL News Feed - Dec 5, 2008

December 5th, 2008 | by admin |

This post is a daily aggregation of all news links from @itilpedia. This post is automatically generated everyday at 11:45PM UTC.

  • Setting the target goal for service management initiatives

    • By skeptic
    When we want to know how to, say, measure a service desk, we can find quiteexact guidance everywhere. But it seems to me the depth and specificity(specifity? specificness?) and usefulness of advice is inverselyproportional to the …(more)

  • IT Service Management Consultant

    • By George
    In the UK, the IT Infrastructure Library (ITIL), a government-developedITSM framework, is often paired with the PRojects IN ControlledEnvironments (PRINCE) project methodology and Structured Systems Analysisand Design Method for …(more)

  • Web Developer

    • … as a Web Developer Knowledge & Skills: - Requirements gathering,design, architect, develop and maintain a variety of web systems such as HRand Workflow Systems followed by ITSM (IT Service Management) Process aswell as SDLC. …(more)

  • Free IT Service Management Software

    • By George
    Free IT Service Management Software Providing information to theorganization is a vital element. The standard is not identical in taxonomyto ITIL and includes a number of additional requirements not detailedwithin ITIL and some …(more)

  • General Career Discussions :: RE: ITIL worthwhile?

    • I took the ITIL V3 foundation course a few months back with 13 other peopleat my company. Everybody liked the training and found it worthwhile. Weused Pink Elephant. I highly recommend both the training and Pink. …(more)

  • Installing the BMC Analytics: Import the ITSM universe

    • By matt
    if you’ve fixed the issue, can you pls share lessons learnt ? If you stillhave the issue,. - you may want to try Analytics 2.5 (btw, it can now alsoleverage BOXIR3). - make sure that Support looks at this …(more)

  • Realization

    • By Lin(Lin)
    (This reminds me of incident and problem management in IT InfrastructureLibrary =P) PS I am not sure what others’ opinion about this, I am justwriting my thoughts down. If some do not agree with this, more than happyto know what …(more)

  • The Learning Tree Unveils New ITIL Course:

    • Trading Markets (press release) - Los Angeles,CA,USAThe company said the course offers participants the opportunity to identifyITIL v3 content and examine the Service Lifecycle. At the end of thecourse, …(more)

  • Installing the BMC Analytics: Import the ITSM universe

    • By Alberto
    Thanks, but I don’t have fixed the issue. I will try the Analytics 2.5 andI will share the result.(more)

  • Breaking out of the vicious circle

    • Investment in IT service management can be substantial, yet budget sign-offcan be a daunting task if the business benefits are not clear. Peter Subadescribes how to create transparent and tangible benefits and justify thecost of ITIL …(more)

  • ITIL v3 Foundation Training Course - In London EC2

    • On this 3-day course you will gain an understanding of the key concepts,processes and functions that your organisation needs to promote successfulIT Service Management. This qualification is also the essential initialcareer …(more)

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