Archive for July, 2008
Tuesday, July 29th, 2008
Monitoring servers and proactively managing capacity helps company to maintain service level agreements, meet contractual obligations, improve customer and partner satisfaction, and move forward into new markets. ... (more)
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Tuesday, July 29th, 2008
By adminDescription: ITIL Version 3 At a Glance takes a graphical approach to consolidating the information of ITIL version 3. ITIL is an internationally-recognized set of best practices for providing IT service management. ... (more)
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Tuesday, July 29th, 2008
TRUsource software should helps customers establish and automate procurement processes. (more)
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Tuesday, July 29th, 2008
By Peter-Anthony Glick(Peter-Anthony Glick)As always, KM is first about people, culture and processes well before being about tools! And ITIL v3 actually does emphasize on this, and this is maybe one reason why it does not litteraly consider KM as a separate support process. (more)
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Tuesday, July 29th, 2008
By Peter-Anthony Glick(Peter-Anthony Glick)
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Tuesday, July 29th, 2008
By AdminITIL, the IT Infrastructure Library, emerged as a collection of best practices that could be used in various organizations. ISO/IEC 20000, the IT service management standard, provides a best-practice specification that sits on top of ... (more)
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Tuesday, July 29th, 2008
By pisay.student(CS Pisay ILOILO)For example, a few years ago as part of an IT Infrastructure Library (ITIL) implementation project, British Telecommunication PLC audited its IT assets and discovered it had 20000 more computers than it thought. ... (more)
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Monday, July 28th, 2008
By Dieter SteigerA working service portfolio management makes evident that in the context of= a consistent service orientation, IT service management (ITSM) and project= portfolio management (PPM) can no longer be regarded as isolated elements.= ... beteo (more)
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Monday, July 28th, 2008
By Bob Lewis(RDLewis@ISSurvivor.com)Thank you for your response to my last question ("Excluded from an ITIL project," Advice Line, 7/23/2008). Some more information might help clarify my situation.We're in a very tight budget cycle. Tight enough that essential, ... (more)
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Monday, July 28th, 2008
TMCnet - USA ... which is a combination of a number of streamlined frameworks, processes, and architectures like ITIL (Information Technology Infrastructure Library), ... (more)
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Monday, July 28th, 2008
ITP.net - Dubai,United Arab Emirates ... to deliver integrated IT management capabilities that span project and portfolio management, application lifecycle management and IT service management. ... (more)
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Monday, July 28th, 2008
MarketWatch - USA Facilitate and accelerate the adoption of ITIL standards. The CMDB is an important component of adopting ITIL standards and views an effectively implemented ... (more)
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Monday, July 28th, 2008
Computer Business Review - UK FrontRange Voice makes ITSM far more accessible to our employees." Initially, the FrontRange Voice will be used by 150 support desk staff, to serve more ... (more)
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Monday, July 28th, 2008
Computer Business Review - UK FrontRange Voice makes ITSM far more accessible to our employees." Initially, the FrontRange Voice will be used by 150 support desk staff, to serve more ... (more)
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Monday, July 28th, 2008
By captainjohncoleswI just scored a copy of Measuring ITIL Measuring Reporting and Modeling the IT Service Management Metrics That Matter Most to IT Senior Executives off an Ebay auction and got a super deal. It shipped in no time and the service is always ... (more)
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Monday, July 28th, 2008
By itilThe next training is on 6-8 August 2008 at Hilton Petaling Jaya. We have a = speacial offer just for this week. If you signup from today until 31-July-2= 008, you will receive a special discount of RM500. Please email immediately= to ... (more)
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Monday, July 28th, 2008
The major difference with V3 is that it moves from a major operational view of IT service management to a more business lifecycle view of IT service management. This paper will begin with an historical overview of ITIL and then move ... (more)
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Monday, July 28th, 2008
By bEyRsE|f(bEyRsE|f)28 July 2008 -ITSM 40qns Quiz. 30 July 2008 -Router-Based MMCQ Quiz. 31 July 2008-Network Security Report and demo. 1August 2008 -ICT Class test ,Network infrastructure Lab test , Elizabeth Lab test. 26 August 2008-Communication Skills ... (more)
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Monday, July 28th, 2008
By Gary Drumm(Gary Drumm)Now that I've passed the PMP, I could rest on my laurels and do nothing, however; I've decided that I'm going to get ready to take the ITIL Foundation test. What is the ITIL Foundation test? ITIL stands for Information Technology ... (more)
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Monday, July 28th, 2008
By Jerome Arnaud(Jerome Arnaud)If your budget is limited and doesn't allow external resources, descope your ITIL project. Do less but do it right, ITIL's Deeming wheel will help you setting up the future milestones. (more)
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