Archive for July, 2008

ITIL Training Zone Offers Free ITILv3 Materials

Wednesday, July 30th, 2008

By lovejaITIL Training Zone is offering free ITILv3 materials such as mind maps and an ITILv3-At A Glance page that detail the five core areas. The URL is http://www.itiltrainingzone.com. A registration is required to access the free content. (more)

A change management primer for IT consultants

Wednesday, July 30th, 2008

Why sponsorship is for changes is critical for success. (more)

Jak “zabra=E6 si=EA” za ITIL / ITLife.pl - Polski portal wiedzy o …

Wednesday, July 30th, 2008

By crITLife.pl -[itsm/itil] Polski portal wiedzy o zarzadzaniu IT, Itsm, IT Serv= ice Management, ITSM, Zarzadzanie IT, Zarzadzanie Infrastruktura, ITIL, Ser= vice Desk. Saved By: cr | View Details | Give Thanks. Tags: itil. (more)

A day in the life of… me!

Wednesday, July 30th, 2008

By Alan Howard1pm - have a meeting with a consultant who's been brought in for an ITSM (I= T Service Management) audit. I'll be working with him over the next couple = of weeks to learn from him and to assist him in what he's doing, which is d= iscovering ...

TUSC Announces Acquisition of WhittmanHart Consulting

Wednesday, July 30th, 2008

MarketWatch - USA ... the ultimate benchmark for information security; the BSI ISO/IEC 20000-1:2005 IT Service Management Standard, and the Company's software development ... (more)

TUSC Announces Acquisition of WhittmanHart Consulting

Tuesday, July 29th, 2008

MarketWatch - USA ... the ultimate benchmark for information security; the BSI ISO/IEC 20000-1:2005 IT Service Management Standard, and the Company's software development ... (more)

stamped: certified!

Tuesday, July 29th, 2008

By pansayDuring those two, again, unproductive days, I should have been able to log into my skillport, check out the computer-based training (CBT) documents which includes ITIL v3 (Information Technology Infrastructure Library) as well as a ... (more)

ASG Software Solutions Announces the Latest Release of MetaCMDB(TM)

Tuesday, July 29th, 2008

MarketWatch - USA This new technology combines critical service discovery tools with a powerful adapter engine and a core IT service management toolset, respectively. ... See all stories on this topic: Vettro Broadens Market Reach by Joining the HP Marketplace ... Business Wire (press release) - San ...

BMC Software Drives Plunket ITIL Adoption

Tuesday, July 29th, 2008

MarketWatch - USA He said more than simply introducing a change and incident management system, BMC Service Desk Express will institutionalise ITIL best practices throughout ... (more)

Publication Covers

Tuesday, July 29th, 2008

By The White Dove Partnership(The White Dove Partnership)He began his session with a story about Sharon Taylor, the chief architect of ITIL V3. She had apparently asked how to come up with a reason for the image that had been selected for the front of the Service ...

Two Critical Success Factors in an ITIL Implementation

Tuesday, July 29th, 2008

By kevinAny IT manager who wants to pursue the IT Service Management journey by implementing the Information Technology Infrastructure Library (ITIL) needs to understand two very important factors well in advance. ... (more)

links for 2008-07-29

Tuesday, July 29th, 2008

By admin(tags: eucip informatica lavoro). Information Technology Infrastructure Library - Wikipedia, the free encyclopedia. (tags: itil management it technology reference business security information) (more)

Information Technology Infrastructure Library (ITIL) v3.0 - A …

Tuesday, July 29th, 2008

By Muhammad Jamil Khan, PMP(Muhammad Jamil Khan, PMP)ITIL v3.0 Introduction. A set of books that describes best practices for IT management. It provides body of knowledge useful for achieving ISO/IEC 20000. ITIL is developed by OGC (Office of Government Commerce), an independent Office of ... (more)

ITIL Service Manager/IT Operations Manager =96 Outsourcer Management …

Tuesday, July 29th, 2008

Working for a global =A3multi-billion consumer and business services organi= sation, the ITIL Service Manager/IT Operations Manager =96 Outsourcer Manag= ement will own and manage the relationship with the outsource supplier in o= rder to deliver ... exec-appointments.com: IT Jobs (more)

Why ITSM Implementations require continuous heavy lifting

Tuesday, July 29th, 2008

By p.bernard@pinkelephant.com(p.bernard@pinkelephant.com)This is true of any ITIL implementation. You can not buy ITSM on a disc, pu= t it into the CD drive and =93install=94 it in your organizaton. Sure there= are starter kits. Sure there are tools that can be installed, configured a= nd used. ... ITIL ...

ITIL and the SMB - A Question

Tuesday, July 29th, 2008

By elliotrossBy far the most searched terms leading to my blog are regarding ITIL in the= SMB space. (to the tune of about 10 to 1) If there is further information = or questions that you have, or if there is other information that you are l= ooking for, ... ...

$$ ITIL Manager

Tuesday, July 29th, 2008

Our client requires an experienced ITIL Manager.In this role you will:. Int= roduce change and innovation in a range of IT processes;; Consult with a br= oad range of agency staff to obtai... (more)

ITIL v3 - What You Need to Know about the New Version of ITIL …

Tuesday, July 29th, 2008

By blog38558(blog38558)The Information Technology Infrastructure Library (ITIL) v3 was released in June 2007, seven years after the last critical ITIL methodology update. With this new update has come a renewed interest in the ITIL framework in general for ... (more)

ITIL Version 3 at a Glance: Information Quick Reference

Tuesday, July 29th, 2008

By bandrITIL=AE is an internationally-recognized set of best practices for providin= g IT service management. IT organizations worldwide are implementing ITIL= =AE as a vehicle for improving IT service quality and improve return on inv= estment for IT ... Download Free Computer Ebooks... (more)

ITIL Service Manager, IT Operations Manager -Outsourcer Manager

Tuesday, July 29th, 2008

Working for a global =A3multi-billion consumer and business services organi= sation, the ITIL Service Manager, IT Operations Manager - Outsourcer Manage= ment will own and manage the relationship with the outsource supplier in or= der to ... Executive and Management Job... (more)