Should the ITIL triangle really only have 2 sides =96 Process and …

June 30th, 2008 | by admin |

By Peter Doherty
In my estimation if you were to break down the amount of money we spend on = ITSM programs I would say that roughly 30% goes to process design, 60% goes= to technology including infrastructure with 10% being left over to do othe= r =91stuff=92. … CA Community (more)

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