Shez Knows ITIL v3 and where we SHOULD be!
June 12th, 2008 | by admin |By dmular
Talking in a best practices community on ITIL, many of us agree that while ITIL v3 is much improved from v2, that alone will not suffice, and in fact now the need for governance to define how we collaborate is more important than ever. … (more)
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