Archive for May, 2008
Wednesday, May 28th, 2008
By GeorgeITIL is organized into a series of sets, which themselves are divided into t= wo main areas: service support and service delivery. ITIL is published in a = series of books, each of which cover an IT management topic. ... (more)
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Wednesday, May 28th, 2008
By GeorgeIT Service Management Gta A means for capturing and assessing project issues is suggested together with the way in which corrective action should be taken. The relationship between a cause and an effect is a double relation: an effect ... (more)
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Wednesday, May 28th, 2008
Market Wire (press release) - USA ... TechExcel, Inc., the leading provider of Application Lifecycle Management (ALM) and IT service management software solutions, today announced the long ... (more)
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Wednesday, May 28th, 2008
Biloxi Sun Herald - MS, USA The study also calls out the high value of adopting IT Service Management best practices such as the IT Infrastructure Library (ITIL), which was embraced by ... (more)
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Wednesday, May 28th, 2008
Computer Business Review - UK By Bhavana Navuluri Aegis is a software platform that models, automates,measures and improves run books and ITIL-based processes, bringing control and ... (more)
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Wednesday, May 28th, 2008
CNNMoney.com (press release) - USA ... on customer satisfaction and ultimately, bottom-line business results," said Steve Tack, Vice President for Compuware IT Service Management solutions. ... (more)
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Wednesday, May 28th, 2008
By adminMore... http://www.cert-start.com/forums. (more)
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Wednesday, May 28th, 2008
An AMR Research report details SAP's strategies for its enterprise software product releases, areas of growth, evolving platforms, industry and vertical specialties, and new product suites. (more)
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Wednesday, May 28th, 2008
By JohnTechnologies, a leading provider of IT Service Management and Service Assurance solutions, recently announced a definitive agreement to divest its BMC Remedy division to TuringSMI Group Limited, as part of its final step in ... (more)
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Wednesday, May 28th, 2008
By adminMore... http://www.cert-start.com/forums. (more)
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Wednesday, May 28th, 2008
By pete@a-teamgroup.comIt is focused on delivering services that help Fortune 500 and mid-size comp= anies assess, design and implement robust IT Service Management processes. C= P has offices in Atlanta, Georgia and Toronto, Ontario. A-Team Group (more)
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Wednesday, May 28th, 2008
OAK BROOK, Ill., May 27 /PRNewswire/ -- Oak Brook-based generationE Technolo= gies, a leading provider of IT Service Management and Service Assurance solu= tions, recently announced a definitive agreement to divest its BMC Remedy di= vision ... Pressroom 2.0 (more)
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Tuesday, May 27th, 2008
SearchDataCenter.com - Needham,MA,USA based provider of software for IT service management and PC lifecycle management acquired Centennial Software Ltd., a UK based niche vendor that offers ... (more)
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Tuesday, May 27th, 2008
By YI.Auditor(YI.Auditor)The IT Infrastructure Library (ITIL) is a detailed framework with hands-on information on how to achieve a successful governance of IT, developed and maintained by the United Kingdom's Office of Government Commerce, in partnership with ... (more)
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Tuesday, May 27th, 2008
iTWire - Australia A highly skilled Service Delivery Manager with strong experience in ITIL, Unix, Windows, Databases or Networks is required to join a major Investment Bank ... (more)
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Tuesday, May 27th, 2008
By francois74Check this very good post about ITIL v3 http://itservicemngmt.blogspot.com. (more)
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Tuesday, May 27th, 2008
By skepticHow does IT Operations get control of "the other half"? How do we stop them chucking dead cats over the wall for us to own? It is pretty straightforward. read more. (more)
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Tuesday, May 27th, 2008
By Alan KochGaining popularity in the United States, ITIL V3 offers mature companies a vital methodology for revitalization of their service processes. After decades of use in Europe, the ITIL framework has gone through two revisions and is helping ... (more)
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Tuesday, May 27th, 2008
By Brad Appleton's ACME BlogI started reading through the book Implementing ITIL Configuration Management , by Larry Klosterboer. I'm really not what I'd consider an expert on ITIL nor IT Service Management , but I've had more than my fair share of exposure to it ... (more)
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Tuesday, May 27th, 2008
By servicexenUnderstand IT Value Proposition. Understanding how IT delivers value to customers will help the IT organization initiate the journey to a service culture. The IT value proposition is a combination of what value IT delivers to the ... (more)
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