Archive for April, 2008

Major new Opalis Integration Server release version 5.5

Tuesday, April 29th, 2008

New release offers improved workflow and integration capabilities. (more)

(IT) Desktop Support Analyst - Financial Services - 2nd Line …

Tuesday, April 29th, 2008

By jobsMelbourne CBD Based role Permanent role Desktop Support - Financial Services - 2nd line, XP, Office 2003, ITIL, AD Urgently required for this corporate financial services organisation based in the Melbourne CBD. ... (more)

Network/Systems Analyst in Chicago, IL

Tuesday, April 29th, 2008

By GadBall(GadBall)Desired Skills: - Experience with OPNET IT Guru and ACE - Experience with Ethereal and/or Sniffers for troubleshooting application performance - Understanding of ITIL or IT Service Management To Apply to this job go to http://www. ... (more)

HCL Technologies Introduces New Breed SaaS Service Delivery Platform

Tuesday, April 29th, 2008

Market Wire (press release) - USA ... to launch their services, and complements HCL's other offerings such as Tools as a Service, which is HCL's hosted IT Service Management tools offering. ... (more)

Merlin International Wins Veterans Affairs Contract for Software …

Tuesday, April 29th, 2008

Business Wire (press release) - San Francisco,CA,USA The company=92s solutions expertise is concentrated on IT Service Management with additional expertise in Managed Content and Information Assurance. ... (more)

For the First Time, the USU Product Suite Valuemation Has Been …

Tuesday, April 29th, 2008

NewsBlaze - Folsom,CA,USA =2E.. the world's leading providers in the area of IT Service Management in the April 2008 report The Forrester Wave: Service Desk Management Tools, Q2 2008. ... See all stories on this topic: Red Herring Reveals Companies Selected for the Red Herring North ... ...

iWave Software Introduces Its Next Generation of Integration …

Tuesday, April 29th, 2008

Business Wire (press release) - San Francisco,CA,USA iWave Software provides software products to integrate, automate and orchestrate IT service management processes including incident, problem, configuration, ... (more)

dVUE6 Lighthouse - Latest Free Network Gadget

Tuesday, April 29th, 2008

By SamRelated posts. Service-Now - ITIL Based IT Service Management; NewsGator Go! - Free RSS Reader for Mobile Phones; Intel Anti-Theft Technology for Notebooks; CIO Radio - Internet Based Technology Talk Show. (more)

Column Technologies’ Fifth Annual Borgata Event

Tuesday, April 29th, 2008

IT-Director.com - USA Topics covered range from ITSM to Business Service Management to Best Practices. This is a must attend event for all IT levels from managers to CIOs. ... (more)

Security Engineer

Tuesday, April 29th, 2008

iTWire - Australia Knowledge in Technical Services, with special reference to CobiT and ITIL. * Project, analysis, problem solving, and business relationship skills. ... (more)

Re: JIRA’s compliance to ITIL support processes

Tuesday, April 29th, 2008

By marcos.brea@tecnocom.esHi folks, ... (more)

WestLake Offers Information Technology Training on Popular ITIL V3 …

Tuesday, April 29th, 2008

Emediawire (press release) - Ferndale,WA,USA ... a leading information technology training company, announces its ongoing effort in bringing ITIL (Information Technology Infrastructure Library) to the ... (more)

Systems Engineer - Netware experience

Monday, April 28th, 2008

This will give you exposure across installations, commissioning, fault diagnosis, repair and maintenance, support and services to ensure continual performance. Non technical skills required;. ITIL (IT Infrastructure Library) ... (more)

EMA Leads IT Service Management Track at Interop Las Vegas

Monday, April 28th, 2008

Enterprise Management Associates (EMA), a leading IT management and consulting firm, will share its in-depth knowledge and expertise on IT Service Management (ITSM) at Interop Las Vegas. EMA president Rick Sturm is serving as the ... (more)

The Maslow Adoption Model for ITIL

Monday, April 28th, 2008

By Charles AraujoThere appears to be a bit of 'Maslow Mania' taking root in the business pres= s these days. I've been a fan of his straight forward approach to understand= ing human psychology since I was introduced to his concept of the "hierarchy= of ... (more)

More On Service Unit & Unit Of Service

Monday, April 28th, 2008

By p.bernard@pinkelephant.com(p.bernard@pinkelephant.com)In this blog on march 25 I wrote that there is a difference between unit of = service and service unit. The unit of service is from the customer=92s point= of view and represents the =93thing=94 that the customer orders. ... ITIL Version 3 (more)

ITIL Certification Practice Test

Monday, April 28th, 2008

By GeorgeAn organization that has implemented ITIL guidance in ITSM may be able to ac= hieve compliance with and seek certification under ISO/IEC 20000. The ITIL r= ecommendations were developed in the 1980s by the UK Government=92s CCTA in = response ... ITSM Training (more)

(IT) IT Operations and Support Supervisor/Helpdesk Manager …

Monday, April 28th, 2008

By jobsYour key responsibilities will include: Project managing and coordinating pr= ojects relating to IT Service Management and the Desktop SOE environment and= provide feedback on the progress to the IT Management team. ... Australian IT Jobs (more)

An IT Service Management Implementation Project

Monday, April 28th, 2008

By adminAn IT Service Management Implementation Project (#7 in the series Implementi= ng ITIL=AE using the PMBOK=AE Guide in Four Repeatable Steps) By Lawrence Co= oper, PMP, CPM, ITIL Service Manager Now let=92s apply what we have talked a= bout so far at ... (more)

(IT) Service Desk Support - Financial Services - 1st/2nd Line/XP …

Monday, April 28th, 2008

By jobsService Desk Support - Financial Services - 1st/2nd line, XP, Office 2003, ITIL. Urgently required for this corporate financial services organisation based in the CBD. You will be providing 1st and some 2nd line support support to ... (more)