itsmf it service management forum
Monday, March 31st, 2008(more)
Archive for March, 2008
SOA Revisionism
Monday, March 31st, 2008By Tony Baer... that a higher purpose is at work here, and that SOA is a subset -- not even a leading driver, perhaps -- of the end-game," taking its place in line with other megatrends of the moment like SaaS, cloud computing, BPO, ITIL and so on. ... (more)
ITIL in Storage: Resistance is Futile
Monday, March 31st, 2008By webmasterThe IT Infrastructure Library (ITIL) is all the rage these days. Whether it'sa data center in rural Denmark, downtown Columbus, Ohio, or one belonging to a federal agency in Washington, DC, you see the same thing announcements on the ... (more)
Get The Edge - ITIL Exam Tips
Monday, March 31st, 2008By nooprunellaITIL is pleased to publish it's updated Exam Tips Article first published in March this year. We have added more tips and more links for further information on how to tackle the ITIL ManagToday, Dr. ITIL is pleased to publish it's ... (more)
Gulf Craft Inc receives top IT accolade for successful …
Monday, March 31st, 2008MySolutionInfo (press release) - Beirut,Beirut,Lebanon "We try to raise the bar with every step of our growth, presently studying further IT Service Management implementations to better service both internal and ... (more)
EMA Announces IT Management Webinars for April
Monday, March 31st, 2008Denver Post - Denver,CO,USA EMA director of IT service management consulting, Hank Marquis and federal IT expert Bob Haycock will explain how government CIOs can gain credibility by ... (more)
CA-Sponsored Global Study Finds Data Center Automation to Become …
Monday, March 31st, 2008TechWhack (press release) - New Delhi,Delhi,India Fifty-one percent of respondents in the US indicated that ITIL is driving the need for automation in the data center; this compares to 48% in EMEA and 38% ... (more)
Tracking the CIO’s Evolution
Monday, March 31st, 2008CXOToday.com - Mumbai,India The discussion took into consideration not just ITSM, but also the overall IT situation in enterprises today, right from the need to automate processes to ... (more)
Aperture launches the industry’s first complete product suite for …
Monday, March 31st, 2008SourceWire (press release) - London,UK ITSM is often implemented using the IT Infrastructure Library (ITIL). DCSM brings the management of space, power and cooling into the ITSM framework and ... (more)
IT governance tops CIO list
Monday, March 31st, 2008ITWeb - Gauteng,South Africa Linking in with the governance theme is IT Infrastructure Library (ITIL), which remains high on the CIO agenda, with 40% of respondents putting it on their ... (more)
Customer Churn No.1 Enemy for Asian Businesses, IT Key in Curbing …
Monday, March 31st, 2008SDA Asia Magazine - Singapore BMC also recommends organisations to consider best-practice IT processes such as ITIL (IT Infrastructure Library), automated technology management and ... (more)
LiveTime’s Web 2.0 ITIL Service Management Suite adds features for …
Monday, March 31st, 2008Emediawire (press release) - Ferndale,WA,USA LiveTime 5.1's Web 2.0 ITIL-certified service management product line boosts support for SaaS and Outsourced Service Providers, with shared technicians, ... (more)
Sanity check: Five reasons to centralize your IT department
Monday, March 31st, 2008TechRepublic - Louisville,KY,USA One of the most popular methods of doing this is with ITIL, but in order to do ITIL or almost any other standardization you have to undertake some ... (more)
Stemming the Tide in Out-of-Control Datacenters
Monday, March 31st, 2008GRIDtoday - San Diego,CA,USA ... user experience more closely resembles a consumer utility, like Google or Wikipedia, than a traditional enterprise IT Service Management (ITSM) tool. ... (more)
Titsup - the new Heathrow Terminal Five
Sunday, March 30th, 2008By Red Pineapple(Red Pineapple)Strange but British Airways had adopted ITIL in a big way? However, it seems that ITIL was dropped in favour of "Lean: Fit for Five". There in lies the Titsup! The following article written by Siobhan Chapman of CIO, British Airways CIO ... (more)
2008 Global Knowledge Salary Report
Sunday, March 30th, 2008By certprojectCisco Certified Security Professional (CCSP) 8. Red Hat Certified Engineer (RHCE) and Red Hat Certified Architect (RHCA) 9. Information Technology Infrastructure Library (ITIL) 10. Certifications for Special Situations (including VoIP) ... (more)
Business calendar
Saturday, March 29th, 2008Pittsburgh Tribune-Review - Pittsburgh,PA,USA "IS Network: IT Infrastructure Library and Project Management." Free to the public. 412-918-4229. Pennsylvania Professional Employment Network, ... (more)
Towergate Partnership implements Hornbill’s IT service support system
Saturday, March 29th, 2008Computer Business Review - UK Gerry Sweeney, CEO of Hornbill Systems, said: "Supportworks has been designed to provide flexible IT service management functionality, based on a central ... (more)
Virtualization and Data Center Automation: Synergies and Redundancies
Friday, March 28th, 2008CIO - Framingham,MA,USA ... as well as tie into critical initiatives such as ITIL-based configuration management, change management, incident management and problem management. ... (more)
Getting some process going
Friday, March 28th, 2008InfoWorld - San Francisco,CA,USA My web searches only find the enterprise stuff -- ITIL, CMM, Six Sigma and all. Those are overwhelmingly complex and I get glassy eyed looks mentioning ... (more)