Archive for January, 2008

ITIL vs. COBIT, ISO20000 et al, and itSMF’s role in promoting them.

Wednesday, January 30th, 2008

By skepticAn open market is a wonderfully self-levelling system: money flows where the potential money is. So itSMF forms a very good indicator of where the interest or 'action' is in ITSM at the time. Right now it is ITIL. ... (more)

Manager if I/S Audit

Wednesday, January 30th, 2008

-Working knowledge of IT industry standards such as ISO 17779, Microsoft Operations Framework (MOF) and IT Infrastructure Library (ITIL) -Working knowledge of business management concepts (ie, objectives, risks and controls) ... (more)

[Plano, TX - Algomod Technologies Corporation] Project Manager

Wednesday, January 30th, 2008

By Algomod Technologies CorporationThis position will perform the Project Management functions as it pertains to Food and Beverage Business Solution Group (PBGS) Information Technology (IT) Service Management initiatives in Plano, Texas. The project manager will be the ... (more)

Re: Assert Failed: Archive detects that page 0….

Wednesday, January 30th, 2008

By majp51@yahoo.com (Mark Jamison)IT Database Administrator Specialist IT Service Management, Strategy & Architecture 3333 Beverly Rd., B4-266A Hoffman Estates, IL. 60179 Office: (847) 286-5735 Fax: (847) 645-3874 Pager: (800) 759-8352 Pin#: 7271042 Email: ... (more)

Problem Manager

Wednesday, January 30th, 2008

Essential skills include proficiency in Problem Management reporting tools/methodology and requirements; familiarity with all ITIL Service Support functions and familiarity with Problem Management tools and methodologies (Kepnor, ... (more)

End-user performance management in the spotlight

Wednesday, January 30th, 2008

By SaGe(SaGe)... on the application management scene. Read full story. Senior Editor Denise Dubie covers the technologies, products and services that address network, systems, application and IT service management for Network World. E-mail Denise. ... (more)

Accelerating ITIL Best Practice Adoption With Managed Objects BSM

Wednesday, January 30th, 2008

Techworld.com - London,UK By Managed Objects Discover more about the importance of management toolintegration in ensuring a successful ITIL project. Discover more about the ... (more)

Perhaps one day Service Management will become a universal …

Wednesday, January 30th, 2008

By skepticWho left the IT in itSMF? Service Management can be about so much more than IT. What a shame we have kept our focus narrow. Perhaps one day Service Management will become a universal discipline. read more. (more)

Optimize Sales

Wednesday, January 30th, 2008

Redmond Channel Partner - Irvine,CA,USA The MOF itself is based on the IT Infrastructure Library (ITIL). MOF is similar to Carnegie Mellon's Capability Maturity Model Integration (CMMI), ... (more)

A new era in IT

Wednesday, January 30th, 2008

Siliconrepublic.com - Dublin,Ireland Five books of 2000 pages and the work of 10 authors, version three of ITIL (Information Technology Infrastructure Library) may not be poolside reading but ... (more)

The Best Way to Define IT Services

Wednesday, January 30th, 2008

By justincheHank Marquis is director of IT Service Management Consulting at Enterprise Management Associates based in Boulder, Colo. Marquis has more than 25 years of hands-on experience in IT operations, management, governance and operational ... (more)

A new era in IT

Wednesday, January 30th, 2008

Now in its third incarnation, ITIL (Information Technology Infrastructure Library) is a publication highlighting many of the issues effecting IT businesses today. View the original post by SiliconRepublic.com. (more)

Implementing ITIL Configuration Management

Wednesday, January 30th, 2008

By tuananh1080@gmail.com (http://www.soft911.uni.cc/)The IT Infrastructure Library(R) (ITIL) places the "best practices" in IT operations at your command. ITIL helps you make better technology choices, manages IT more effectively, and drives greater business value from all your IT ... (more)

So you want to do BSM?

Wednesday, January 30th, 2008

By dougFor IT to be focused along these lines, and hence for BSM to succeed, the collaborative, cross-domain processes recommended by best practices such as the IT Infrastructure Library (ITIL) need to be implemented, or BSM will remain a ... (more)

A way through the skills crisis

Tuesday, January 29th, 2008

CIO Asia - Singapore "It's a bit like ITIL in that to do IT service management, you're advised to do this so it will hang together like that. It's a great picture and it gives ... (more)

A new era in IT

Tuesday, January 29th, 2008

By Silicon RepublicFive books of 2000 pages and the work of 10 authors, version three of ITIL (Information Technology Infrastructure Library) may not be poolside reading but it will be a page-turner for the many IT professionals caught up in complex ... (more)

Siemens enhances service delivery and introduces OpenScale

Tuesday, January 29th, 2008

Siemens introduces OpenScale, its new brand for multi-vendor, unified communications services. (more)

Abundance

Tuesday, January 29th, 2008

By lindseyho32264(lindseyho32264)It Service Management La Quinta Inn Branson Mo Sears Carpet Cleaning Franchise Activity Baby Center Discover Einstein Play Lander Valley Medical Center 04 05 Verilux Happy Eyes Floor Lamp Digital Cable Vs Satellite ... (more)

ITIL adoption growing despite confusion

Tuesday, January 29th, 2008

New research has found that IT organisations are keen to adopt the best practices outlined by the IT framework, but aren't sure which version to adopt. (more)

[req] Itil =AE V3 : P4s And ‘foundations Of Itil’ Book

Tuesday, January 29th, 2008

hxxp://www.pass4sure.com/EX0-101.html ------- Foundations of IT Service Management Based on ITIL=AE V3 (English version) -- ISBN: 9789087530570 hxxp://www.vhpshop.com/product_info.php?manufacturers_id=3D11&products_id=3D= 215 ------- ... (more)