Taking ITIL Beyond a Level of Control, Part 4
January 18th, 2008 | by admin |By t.ing@pinkelephant.com(t.ing@pinkelephant.com)
Many companies strive to get all ITIL processes to at least a ‘control’ level of process maturity. This takes time, and for most processes requires major changes to metrics, standards, roles and responsibilities, documentation, … (more)
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