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Managing the Backlog- Mind the Balance

14 January 2008 | admin | News |

By scottdavis
One key metric that Problem and Incident Managers are typically looking at is their incident/problem “backlog”. Many incident or problem managers may recognize problem/Incident backlog as the average elapsed time to date of … (more)

Last Modified: Monday, January 14th, 2008 @ 10:30

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