Archive for November, 2007

Unisys Chooses Enigmatec Technology

Friday, November 30th, 2007

Ad-Hoc-News (Pressemitteilung) - Germany ?Our global customers rely on Enigmatec to deliver best-in-class ITIL-compliant process automation solutions, and now the benefits of enterprise-wide ... (more)

Practical Change Management Advice

Friday, November 30th, 2007

By DJB"Change Management is undoubtedly one of the core processes in IT Service Management. Why? Because if you do not manage changes to the IT infrastructure you are exposing your organisation to an unknown level of risk, ... (more)

Swisscom Fixnet selects Assyst system to meet ITIL

Friday, November 30th, 2007

ComputerWeekly.com - UK Swisscom Fixnet has selected a new IT service management (ITSM) system as it follows the ITIL resources standard. Telco Swisscom Fixnet has gone to Axios ... (more)

Release Management Analyst : ITIL - Permanent : Gl, Glasgow

Friday, November 30th, 2007

Abrecco are recruiting an experienced Release Management Analyst to plan and oversee the successful rollout of software and hardware, ensuring that all software / hardware are secure and traceable. Candidates should have previous ... (more)

How to Increase Profits by Reducing Customer Churn

Friday, November 30th, 2007

By I am a Trekker(I am a Trekker)The issue is particularly acute for large multiphase deployments, such as IT infrastructure library (ITIL) implementations: massive projects which are hard to sell to management, and which promise returns many years in the future--after ... (more)

San Diego IT Event To Meet Increasing Demand For More Best …

Friday, November 30th, 2007

By a.lamanes@pinkelephant.com(a.lamanes@pinkelephant.com)... ITIL Implementation Road Map is an intensive, three-day program addressing the critical success factors required to build and execute ITIL implementation plans for an improved IT Service Management operation. View more details. ... (more)

HP’s Software Side

Friday, November 30th, 2007

By VIRASAT(VIRASAT)Broadly speaking, they can be classified as IT Service Management, Business Service Management and Business Service Automation. Last year HP has purchased Mercury for $ 4.5 billion, mercury is a software maker under whose banner they ... (more)

Technology Leaders to Head Executive Luncheon

Friday, November 30th, 2007

By Laura CavaglieriAttendees will also learn how to quantify efficiency gains from IT staff, exceed financial goals through service automation, ensure greater ROI for change management, and squeeze value from every dollar spent on IT service management ... (more)

ITIL - Information Technology Infrastructure Library

Friday, November 30th, 2007

By Spatial DBA and Technical Translator(Spatial DBA and Technical Translator)I had an ITIL training in Victoria about at the beginning of Novermber. It is a three-day intensive course. The afternoon in the third day was for a test. The test was quite formal, which reminded me of CET4 ...

Application Support Manager - Anglian

Friday, November 30th, 2007

ComputerWeekly.com - UK Candidates will need to demonstrate a background in service or support management and ITIL qualifications are highly desirable. You will have a track record ... (more)

Alloy Software Breathes New Life into Healthcare Market with IT …

Friday, November 30th, 2007

By sarahadminister all aspects of IT service management. Alloy Software attributes its success within the healthcare market to Alloy Navigator's competitive pricing, ease-of-use, flexibility, scalability and customization options. ... (more)

Where next for transformational government?

Friday, November 30th, 2007

By The ITIL Imp(The ITIL Imp)I've been re-reading some information on Transformational Government as it's now two years since the original strategy was published back in November 2005. Amongst implementation and progress papers I found a really interesting one in ... (more)

ITIL Service Delivery Relationship Manager - Sheffield

Friday, November 30th, 2007

ITIL Service Delivery Relationship Manager/Analyst - Sheffield.Due to expansion a large multi-disciplined systems design company based in Sheffield with 10 locations UK Wide require a ITIL Service Delivery Relationship Manager/Analyst ... (more)

BAG Networks shows commitment to customer service with IT course

Friday, November 30th, 2007

Borneo Bulletin - borneo,Brunei Darussalam BAG Networks Sdn Bhd recently organised a training course on IT Infrastructure Library (ITIL(R)) v3.0 Foundation Course which ended on Nov 21. ... (more)

HP merges storage automation technologies

Friday, November 30th, 2007

Infostor magazine - Tulsa,OK,USA The Automated Operations 1.0 software suite comprises IT service management, business service management, and business service automation products from hp's ... (more)

ITIL and the CMDB: Think Small?

Thursday, November 29th, 2007

By raju_sabbani@yahoo.comThe concept of the Configuration Management Database (CMDB) is not exceedingly difficult to comprehend, particularly as it applies to the Information Technology Infrastructure Library (ITIL). However, the actual implementation of a CMDB ... (more)

Which certifications are worth your time?

Thursday, November 29th, 2007

By Aurobindo(Aurobindo)The company is training 50 of its directors and managers in Information Technology Infrastructure Library (ITIL) Version 3, a business process model. And for seven years, Blue Shield of California has required PMI certifications for all ... (more)

Improving IT Performance

Thursday, November 29th, 2007

Processor.com - Lincoln,NE,USA Increasingly, smes are adopting practices such as ITIL (Information Technology Infrastructure Library) that were once the preserve of large enterprises, ... (more)

ITIL Service Delivery Relationship Manager - Sheffield

Thursday, November 29th, 2007

ITIL Service Delivery Relationship Manager/Analyst - Sheffield. Due to expansion a large multi-disciplined systems design company based in Sheffield with 10 locations UK Wide require a ITIL Service Delivery Relationship Manager/Analyst ... (more)

Channel Account Manager (IT Service Management), Edinburgh

Thursday, November 29th, 2007

By s1jobs technical team(s1jobs technical team)Eden Scott's client, an international IT Service Management software company who develop, implement and support a sophisticated high value business software solution, require a Channel Account Manager. The company specialise in ... (more)