Archive for August, 2007
Thursday, August 30th, 2007
AME Info (press release) - United Arab Emirates Intertec will be showcasing the three most popular products from FrontRange, namely Goldmine CRM, Heat Helpdesk and ITSM for IT Service Management. ... (more)
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Thursday, August 30th, 2007
CRM technology provides small businesses with a wealth of innovative, effective tools that can help you build better relationships with your customer. (more)
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Thursday, August 30th, 2007
By ajhToday at work was another long day consisting of meetings, delivering another IT Service Management training session to local staff and staff from India and China via teleconference, and a staff performance review (my least favourite ... (more)
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Thursday, August 30th, 2007
IT PRO - London,Greater London,UK The survey said slow implementation of management framework, Information Technology Infrastructure Library (ITIL) is one reason for inaccurate data. ... (more)
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Thursday, August 30th, 2007
By skepticJust confirming that "The Official Introduction to the ITIL Service Lifecycle" will ship as planned the end of this month, ie Friday. Get it while it's hot! (more)
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Wednesday, August 29th, 2007
"In theory, there is no difference between theory and practice, but in practice, there is." - Yogi Berra. (more)
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Wednesday, August 29th, 2007
TechLINKS (press release) - Atlanta,GA,USA However, as many companies have already learned by embracing such frameworks like the Information Technology Infrastructure Library (ITIL), ... (more)
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Wednesday, August 29th, 2007
A majority of SAP users are implementing the IT Infrastructure Library framework, starting with incident management, but cultural issues remain an ongoing challenge. (more)
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Wednesday, August 29th, 2007
By RodrigoFloresCan delight be brought to IT service management? My gut says it can and it should. Maybe not all the way to thrills, but maybe we could start with comfort; like not making people crawl under a desk to retrieve a serial number that most ... (more)
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Wednesday, August 29th, 2007
In Implementing ITSM, education and change management are as important as technology. IT executives must obtain executive and broad organizational support, engage IT staff and overcome resistance to change. (more)
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Wednesday, August 29th, 2007
This paper discusses why ITIL is important, why it was time for an update and what changes are introduced in ITIL V3. It also provides the inside story of ITIL v3 in the making and an introduction to the HP authors. (more)
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Wednesday, August 29th, 2007
PR-Inside.com (Pressemitteilung) - Wien,Austria Touchpaper's ITBM product suite provides an end-to-end solution covering all aspects of IT Business Management - including IT service management, ... (more)
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Wednesday, August 29th, 2007
Business Wire (press release) - San Francisco,CA,USA "The IT service management market is growing and iET Solutions' ITSM offering is recognized by analysts as one of the top solutions available. ... (more)
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Wednesday, August 29th, 2007
Bayt.com | Jobs in UAE - Trainer to teach PMP 2005 and/or ITIL courses. Requirements: - PMP 2005 certification or ITIL certification - Practical Experience Implementing Projects of the same - Training Experience. (more)
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Wednesday, August 29th, 2007
Applications Manager, ITIL, Java, J2EE, Unix, SQL, xml, XSLT, Oracle Location: London Salary: Excellent / negotiable Job type: Permanent ITIL Java J2EE .. (more)
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Wednesday, August 29th, 2007
By example@example.com (Ken Beam)If you have a strong IT Service Management background with broad industry and product knowledge, and are familiar with such products as BMC/Remedy/Magic/Heat please contact me via the phone and or email below. ... (more)
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Wednesday, August 29th, 2007
The partnership is to focus on India's fast growing IT governance opportunities, combining Compuware's IT portfolio Management, Application Development Management and IT service Management solutions capabilities with advisory and ... (more)
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Wednesday, August 29th, 2007
ComputerworldUK - UK "ITIL grabbed a lot of traction within IT groups, but it stopped at the server," said Steven Yellen, vice president of product and market strategies at ... (more)
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Wednesday, August 29th, 2007
FrontRange Solutions, an established global market leader in Customer Relationship Management , IT Service Management and Voice applications for the mid-market, has delivered a GoldMine Premium Edition software ... via Customer ... (more)
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Wednesday, August 29th, 2007
Frameworks or methodologies such as Service Development Life Cycle (SDLC), Service Oriented Architecture (SOA) and the IT Infrastructure Library (ITIL) are becoming all the rage. . What is occurring in the current environment is that ... (more)
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