Archive for June, 2007
Tuesday, June 26th, 2007
By david.ratcliffe@pinkelephant.com(david.ratcliffe@pinkelephant.com)It's almost 10 years ago (next month) since I delivered the very first public ITIL Foundation course in North America here in Toronto. Bev and Andie were in that first class, along with Alex Critelli (Pink) who was also standing at the ... (more)
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Tuesday, June 26th, 2007
By noodlesHi, I have installed a fresh TSM Server 5.4.0.3 on Windows Server 2003 R2, SP2. TSM is running. The server is a Dell PE with two Xeons and 2GB RAM. I wanted to install ISC 6.0.1.1 on the same machine and it runs through but at the last ... ...
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Tuesday, June 26th, 2007
ITIL Service Delivery Manager the package is excellent it's location ENGLAND, date posted: Tue, 26 Jun 2007 14:59:37 GMT. (more)
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Tuesday, June 26th, 2007
eBook: Implementing Service Level Management with ITIL More and more IT organizations are beginning to adopt ITIL-based IT service management initiatives, and turnout at national, regional, and local events on the subject keeps growing. (more)
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Tuesday, June 26th, 2007
By System AdministratorITSMnet is an exclusive network that provides IT Service Management guidance focused on member-directed content and services. With a continuously expanding repository of ITSM content, research and guidance, members can leverage peer ... (more)
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Tuesday, June 26th, 2007
Bracknell, UK, 26 June, 2007 - Partners in IT, leaders in IT Service Management, today announced that it has launched its new subscription-based Service Management solutions. Based on a proven methodology and HP technology, the solution ... (more)
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Tuesday, June 26th, 2007
Newswire Today (press release) - London,UK ISO/IEC 20000 is aligned with and complementary to the process approach defined within the IT Infrastructure Library (ITIL) from the Office of Government ... (more)
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Tuesday, June 26th, 2007
By stamfordbradGuys and gals, I seem to have a lot of tapes that are 0.0% used. Now i know this means that there still could be a small amount of data on these tapes. But when i use the move data command i get the message no data to be ...
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Tuesday, June 26th, 2007
By TaffI've mentioned it before, but what frustrates me is there are no decent "OpenSource" tools that map into the ITIL process' in a way that a large organisation can use in a meaningful fashion. The never ending search for the ultimate CMDB ... (more)
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Tuesday, June 26th, 2007
Earthtimes.org - USA PASADENA, Calif., June 26 -- The IT Service Management Forum USA (itSMF USA), the nation's most formidable association focused on optimizing IT operations, ... (more)
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Tuesday, June 26th, 2007
Earthtimes.org - USA The most widely accepted approach to IT Service Management (ITSM) in the world, ITIL is a best practice framework that enables businesses to deliver ... (more)
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Tuesday, June 26th, 2007
Search By Headlines (press release) - Reno,NV,USA Bracknell, UK, 26 June, 2007 - Partners in IT, leaders in IT Service Management, today announced that it has launched its new subscription-based Service ... (more)
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Tuesday, June 26th, 2007
CRM Today - USA ... 5.3 the company's flagship solution that provides a centralized service desk platform to proactively administer all aspects of IT service management. ... (more)
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Tuesday, June 26th, 2007
By KAPIL TYAGIHello, One of our customer is using TSM to take backup of mySAP which uses oracle database. He is currently taking backup by first stopping the oracle instance, then generating flashcopy through DS4300 and then mounting the filesystem ... (more)
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Tuesday, June 26th, 2007
AME Info (press release) - United Arab Emirates ... the enhancement of the call centre, outsourcing and IT service management industries through their commitment to customer service and skills training. ... (more)
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Tuesday, June 26th, 2007
WebitPR (press release) - North Hykeham,Lincoln,UK Bracknell, UK, 26 June, 2007 - Partners in IT, leaders in IT Service Management, today announced that it has launched its new subscription-based Service ... (more)
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Tuesday, June 26th, 2007
InformationWeek - Manhasset,NY,USA Once the concepts of IT Service Management are understood, the challenge for IT organizations is figuring out how they will get to their goal - whether it ... (more)
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Tuesday, June 26th, 2007
By blokdijkToday, we recap some of that info and start talking about step 1 which states: "Define what you SHOULD" measure. Sit back relax and enjoy!!!!! Continuous Service Improvement :: Today's Tome of ITIL goodness ... (more)
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Monday, June 25th, 2007
It will take 22 points (credits) to become achieve the ITIL diploma. There are four levels within the new Scheme namely: Foundation level, two Intermediate levels, and Advanced level, which is currently under development. ... (more)
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Monday, June 25th, 2007
By JohnIn the ITIL v3 "life cycle," Service Strategy is the hub of the "life cycle" wheel. It's the core around which Service Design, Service Transition, and Service Operation rotate. Service Strategy focuses on the "value proposition" of IT: ... (more)
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