Archive for June, 2007

IT Governance a Compass Without a Map?

Thursday, June 28th, 2007

By t.dumoulin@pinkelephant.com(t.dumoulin@pinkelephant.com)If the blueprint has already identified a need to adopt practices around Information Security, IT Service Management, or Application Lifecycle then these frameworks can be used to achieve pre-determined governance requirements. ... (more)

Integration of ITIL V3 Service Management Lifecycle Practices and

Wednesday, June 27th, 2007

WebWire (press release) - Atlanta,GA,USA In fact, that's the big challenge for attempts at baseline standardization for things like ITIL. ITIL has some common wisdom and recommendations that can ... (more)

Tripwire Joins the ITIL Debate

Wednesday, June 27th, 2007

Paul Gostick, Tripwire joins industry leaders to discuss the implications of ITIL v3 to IT Service Management, Business and the CEO. (more)

Preliminary Findings: ECAR Help Desk Study, 2007

Wednesday, June 27th, 2007

By ckellerUsing standard assessments of help desk practice from the Information Technology Infrastructure Library (ITIL), the International Organization for Standardization (ISO), and others, principal investigator Mark Sheehan is developing a ... (more)

SATA Peformance - It’s killing us….

Wednesday, June 27th, 2007

By ctamanWe've recently implemented a SATA strategy using a 99GB random access disk pool and 2TB of sequential access disk (dev_type = file). The plan was to backup our NOVELL servers to the random disk and to migrate it to the sequential during ... (more)

0627 Tough, but WORTH IT, Monster Cable and others speak about ITIL

Wednesday, June 27th, 2007

By blokdijkOne of my favorite over-priced but worth it cable companies is doing ITIL. And reaping BIG benefits. Monster Cable. That's right THE Monster Cable. The beginning of today's article deals with a Telco company that has over 50k customers ... (more)

ITIL

Wednesday, June 27th, 2007

ITIL. Anyone doing anything with ITIL as a best practices framework? If so, any comments? Cyndi. (still wishing I had been in Vegas). Cyndi Dean. Assistant Dean for Information Technology. UNM School of Law. (505) 277-0695. (more)

Is ITIL today’s ‘Penicillin’?

Wednesday, June 27th, 2007

By itsmiHas ITIL become today's de facto standard treatment - the Penicillin for all IT woes? Once again I am indebted to the IT Skeptic's blog for calling to account misguided claims as to the true value of ITIL. Yes, ITIL has value, ... (more)

New IT Service Management Portal Released

Wednesday, June 27th, 2007

openPR (press release) - Hamburg,Germany (openPR) - IT Service Management Gateway is a newly developed online resource offering visitors the opportunity view white papers, podcasts and webcasts ... (more)

Operations Architect - ITIL

Wednesday, June 27th, 2007

WA-Seattle, Covestic is a leader in supplying technology and management consulting services to service provider and enterprise companies. Covestic continually partners with clients to achieve business and organiz. (more)

ITIL v3 - Rodrigo Flores on Service Operation

Wednesday, June 27th, 2007

By rumagosoHe's co-author of the Defining IT Success through the Service Catalog book with Troy DuMoulin. He's been doing lots of reading lately and started with the ITIL v3 core book Service Operation. He posted his comments here. (more)

Fusepoint Selects Opsware’s End-to-End Data Center Automation …

Wednesday, June 27th, 2007

Business Wire (press release) - San Francisco,CA,USA ... automation solution to maximize the efficiency of managing its mission-critical operations while cost effectively aligning itself with ITIL guidelines. ... (more)

Partners in IT unveils subscription-based service

Wednesday, June 27th, 2007

VNUNet.com - UK Paul Cash, managing director of Partners in IT, said that the new services are based on Itil best practices and HP service desk and IT management software. ... (more)

ITIL V3 can secure its position in the board room, but it’sa step

Wednesday, June 27th, 2007

WebWire (press release) - Atlanta,GA,USA The goal for ITIL V3 is to raise the bar for IT Service Management and get it operating at a more strategic level than it has been. ... (more)

Unable to run dsmserv format command

Wednesday, June 27th, 2007

By mightyHi , I get following message when I run dsmserv format command . bash-3.00# dsmserv format 1 /backup/logvolumes/log.dsm ANR7800I DSMSERV generated at 19:33:09 on Dec 7 2006. Tivoli Storage Manager for AIX-RS/6000 Version 5, Release 4, ... (more)

HP’s grand software aspirations

Wednesday, June 27th, 2007

By Aamir Memon(Aamir Memon)Contact the author:. Senior Editor Denise Dubie covers the technologies, products and services that address network, systems, application and IT service management for Network World. E-mail Denise. ... (more)

atsec Information Security Adds ISO/IEC 20000 IT Service …

Wednesday, June 27th, 2007

atsec widens its IT security competence again. (more)

IT Service Management - Capacity & Performance — IBM Malaysia Sdn Bhd

Wednesday, June 27th, 2007

Design/re-design and deliver successfully the IT Capacity Management process for Banking operations.Manage critical capacity situations to resolution.Manage the Root Cause Analysis for capacity problems.Collect data and create/maintain ... (more)

USU Product Suite receives international ITIL certificate …

Wednesday, June 27th, 2007

news aktuell (Pressemitteilung) - Germany USU=B4s product suite Valuemation has been officially certified as ITIL compatible by Pink Elephant, an independent IT service management education and ... (more)

Project Manager

Tuesday, June 26th, 2007

By PeopleHunt(mycareer.com.au)This is a fantastic opportunity for a Project Manager who has experience with ITIL and IT Service Management to join a sensational company. (more)