Archive for June, 2007

SkillSoft’s Books24×7 Launches ITIL Collection

Friday, June 29th, 2007

EContent (press release) - Wilton,CT,USA ITIL is a framework designed to enable businesses to deliver IT services and manage IT operations. Published in May 2007, ITIL Version 3 is a service ... (more)

Compass Technology, Alliance Bank Malaysia, FrontRange Voice, Open …

Friday, June 29th, 2007

TMC Net - Norwalk,CT,USA But with FrontRange Voice 5.1, the integration has already been done, so customers get integration between the phone system, CRM, IT Service Management and ... (more)

MKS claims it’s leading ALM 2.0 revolution

Friday, June 29th, 2007

Computer Business Review - UK ... persistence and baselining; enforced process control SAP and Oracle/Peoplesoft change management; unified test management; and IT service management. ... (more)

HP Software’s service desk dilemma in Asia Pacific

Friday, June 29th, 2007

IT-Director.com - USA ... and to potentially develop a revised internal strategy and technical architecture based on IT service management requirements through at least 2012. ... (more)

Chain.of.Events

Thursday, June 28th, 2007

By Firedancer(Firedancer)When I recovered, I was rushed to an ITIL Foundation class. My boss says it is good for me and since I have no projects to do, I might as well do something useful - get certified! So, I was crammed into the class and sat there ... (more)

DEBIAN TSM Server Installation / Configuration

Thursday, June 28th, 2007

By tommyonlineHi All, I thought it might be prudent to share a how-to guide I just wrote which contains instructions on setting up / configuring TSM Server on a Debian Linux Distro. In this case it is Ubuntu 6.10 Server. ... (more)

10 automation companies to watch

Thursday, June 28th, 2007

In its most recent release, Opalis incorporated the best-practice workflows laid out in the IT Infrastructure Library to help companies adopt and adhere to the industry standard framework. The company also boasts more than 1100 ... (more)

Fusepoint Uses Opsware Solution

Thursday, June 28th, 2007

Web Host Industry Review - USA ... an end-to-end automation solution to maximize the efficiency of managing its operations while cost effectively aligning itself with ITIL guidelines. ... (more)

New FrontRange(tm) Voice Release Integrates Software for a Single …

Thursday, June 28th, 2007

Business Wire (press release) - San Francisco,CA,USA FrontRange IPCC 5.1 integrates with the company's GoldMine(r), HEAT(r) and ITSM to provide support for office phones and call centers without the complicated ... (more)

Thursday, June 28th, 2007

ITIL v3 restores Data and Information Management By alphasongMy ITIL v3 books arrived a couple days ago, so now I can start posting about this important material. First comment: ITIL has restored Data and Information Management as an element of the Service Design volume. ... (more)

VTL and Data Deduplication

Thursday, June 28th, 2007

By rowlI am in the process of evaluating VTL options for TSM. We are interested in Data Deduplication but in my experience the vendors all have a very difficult time discussing this topic in a TSM environment. ... (more)

AIX installation

Thursday, June 28th, 2007

By pictuxHi all. Sorry for the stupid question, but: i'm new on AIX, and i'm going to do a TSM installation on one of that. If i've not misunderstand, AIX system could be a 32bit or a 64bit. So, in the case the AIX system is a 64bit, ... (more)

Virtualization Drawbacks and How to Manage Them

Thursday, June 28th, 2007

Virtual Strategy Magazine - NH,USA Founded in 2002 Tideway is now the independent leader in making IT service management As Simple as Search(tm). Richard was Entrepreneur-In-Residence at Accel ... (more)

Description of Products and Services

Thursday, June 28th, 2007

By deanoIt-management.ca provides services in support of IT industry best practices such as the ITIL (Information Technology Infrastructure Library) framework and COBIT (Control Objectives for Information and related Technology) body of ... (more)

New subscription based managed service from Partners In IT

Thursday, June 28th, 2007

Providing effective service management and a cost effective, controlled route to ITIL compliance. (more)

ITIL v3 Core Practice Book 2: Service Design Podcast

Thursday, June 28th, 2007

Download our ITIL v3 Expert Podcasts for an overview of the new version and details on the new content in each of its five books. Published by: Solidcore Systems. (more)

SkillSoft’s Books24×7 launches ITILR Collection

Thursday, June 28th, 2007

Online Recruitment - UK ... finance professionals, today announced the availability of a fully searchable online edition of the latest IT Infrastructure Library - ITIL Version 3. ... (more)

IT360 Conference & Expo 2007: Where the IT Industry Converged

Thursday, June 28th, 2007

PR Web (press release) - Ferndale,WA,USA The buzz surrounding ITIL, Governance and Service Management was evident as the 2-day course offered at IT360 was sold out weeks before the event. ... (more)

Client installation on SLES 10

Thursday, June 28th, 2007

By VincentVegaHi, I have a couple of SUSE Enterprise 10 servers that needs to get backed up by our TSM server. I have never installed the TSM client on a Linux before. Are there any good step-to-step guides out there. Thanks.... (more)

IT Service Management - Capacity & Performance Management (JA/BDCF …

Thursday, June 28th, 2007

Kuala Lumpur. (more)