Archive for April, 2007
Monday, April 30th, 2007
Training Press Releases (press release) - UK ... giving enterprise customers the ability to benefit from the latest edition of the popular IT service management methodology without delay. ... (more)
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Monday, April 30th, 2007
PR Newswire (press release) - New York,NY,USA About SunView Software Inc. SunView Software is a leading provider of IT Service Management software that enables companies to better track, ... (more)
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Monday, April 30th, 2007
SYS-CON Media - Montvale,NJ,USA SAN DIEGO, April 30 /PRNewswire/ -- Service-now.com (http://www.service-now.com/), the leading On Demand IT service management software provider, ... (more)
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Monday, April 30th, 2007
By Bobby(Bobby)Who knows! What I do know is that I have my favorite show, Dancing with the Stars is on tonight, and so Heroes. I just have to get lesson plans done, and I have to write a unit for iTiL. I better get going! Later.... (more)
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Monday, April 30th, 2007
By Dawn MularCobit, maturity modeling and ITIL work hand in hand to give us the 'Service Improvement Process' framework to reduce this risk and prove good intent-- something that is far more than a nice to have in today's industry. (more)
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Monday, April 30th, 2007
experience working directly with the deployment of Oracle Database technology Accreditation or familiarity with IT infrastructure library or BS15000 standard for service management and Oracle certification Experience of extending Oracle ... (more)
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Monday, April 30th, 2007
CIO Insight - Northbrook,IL,USA That is, some or all of the technologists at those companies are certified in ITIL and are putting in those best practices. And 75% consolidated application ... (more)
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Monday, April 30th, 2007
IT Business Edge - Louisville,KY,USA The remaining recommendations are more focused on enterprise integration tools, including adoption of SOA, consolidation, virtualization and ITIL standards. ... (more)
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Monday, April 30th, 2007
WebWire (press release) - Atlanta,GA,USA Built on information technology infrastructure library (ITIL) principles and leveraging industry best practices, HP Software helps provide effective ... (more)
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Monday, April 30th, 2007
PR Newswire (press release) - New York,NY,USA ... systems on the most recent version) -- ITIL (Information Technology Infrastructure Library) based from the ground up -- Built to be integrated - SOAP, ... (more)
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Monday, April 30th, 2007
... identifies objectives for managing problems and incidents. The specific objectives listed in this checklist can be mapped onto relevant IT Infrastructure Library (ITIL) activities. The second checklist deals with problem management. ... (more)
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Monday, April 30th, 2007
ComputerWeekly.com - UK The company introduced the IT Infrastructure Library methodology late last year to help it manage the growing number of projects. ... (more)
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Monday, April 30th, 2007
By GeorgeRThe SLA specifies clearly to which Incidents it will apply, and tries to anticipate any confusion that might arise when a single Incident affects multiple groups. Technorati Tags: ITSM, Service Level Agreement. (more)
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Monday, April 30th, 2007
WM Experts (press release) - Inverness,FL,USA The Program allows vendors to take advantage of Tideway's track record in IT service management integrations, backed by a specialist team and several ... (more)
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Monday, April 30th, 2007
By skepticMore on ITIL Version 3 certification from Pink Elephant, so good on Pink for giving us some transparency into their thinking. Unfortunately that thinking is a bit alarming. read more. (more)
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Sunday, April 29th, 2007
By Tony BaerIt also hasn=92t prevented emergence of ITIL (IT Infrastructure Libraries), = which is providing ERP-like roadmaps for IT organizations on how to deliver = service, and for vendors to integrate their systems management and help desk= offerings ... (more)
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Sunday, April 29th, 2007
By skeptic@itskeptic.org (The IT Skeptic)7:43 minutes (3.1 MB). A podcast of the original article: Book Review - "IT = Service Management from Hell! Based on Not-ITIL=AE". (more)
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Saturday, April 28th, 2007
By BloggersITIL - the Information Technology Infrastructure Library - is a set of best practices and guidelines that define an integrated, process-based approach for managing information technology services. ITIL can be applied across almost every ... (more)
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Saturday, April 28th, 2007
Well the ITIL course was interesting. It was pretty good actually. A compressed two day option finishing with the foundation exam. It was run by Anthony from Pink Elephant. Interesting presenter. One things for sure - I needed to go on ... (more)
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Saturday, April 28th, 2007
By t.dumoulin@pinkelephant.com(t.dumoulin@pinkelephant.com)Bill Gates This is the 4th in a series of posts which deal with what informa= tion has been shared in public events about ITIL v3 content and coverage As = the old saying goes what is good for the goose is good for the gander, ... Troy's ...
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