Archive for March, 2007

IT service management and best practice (Acne Proactive Solution …

Thursday, March 29th, 2007

IT service management and best practice consultancy.New Appointments Add Significant Expertise to Proactive ... Proactive shortlisted for Best Domestic Marketing Campaign. New Managing Director. Full details " ... (more)

Which is most important to organizations - service delivery or …

Thursday, March 29th, 2007

NetworkWorld.com - Southborough,MA,USA Today, we continue our discussion of ITIL, the IT Infrastructure Library, and describe which of its two components - service delivery and service support ... (more)

GWI Software Celebrates 15 Years in the Help Desk Software Industry

Thursday, March 29th, 2007

PR Newswire (press release) - New York,NY,USA Support is a web-based, zero client footprint help desk/IT service management solution that enables support organizations of any size to coordinate, ... (more)

nworks Releases Management Packs for VMware and BlackBerry …

Thursday, March 29th, 2007

Supporting Microsoft System Center Operations Manager 2007. (more)

Problem analyst

Thursday, March 29th, 2007

eFinancialCareers - New York City,NY,USA Candidates must have a strong ITIL background, knowledge and experience, knowledge of technical operational issues (networks, infrastructure and related ... (more)

Jnr Service Delivery Manager - Infrastructure, ITIL, Servers

Thursday, March 29th, 2007

By Abraxas Technologies(mycareer.com.au)Jnr Service Delivery Manager, managed services, ITIL, account delivery, projects, Servers, 2000, 2003, Active Directory, Exchange, finance, service de. (more)

The PIllars of ITIL: time for OGC’s ITIL to grow up or wither

Thursday, March 29th, 2007

By skepticIn the early days ITIL was a casual thing: a loose collection of books from a loose collection of experts. Now it is a billion (I guess) dollar industry affecting millions of people. Publishing a few books is not enough any more. ... (more)

Achievo Strengthens Talent Pool With Beijing Sun-Shines Software …

Thursday, March 29th, 2007

... Release of BMC PR Inside - HOUSTON, March 27 /PRNewswire-FirstCall/ -- BMC Software today announced the availability of ITSM Express 2.0, a fully integrated and upgradeable IT Service Management solution for mid-market customers. ... (more)

LG Electronics Licenses Intertrust’s Patents for Mobile Handsets

Thursday, March 29th, 2007

By WebmasterFrontRange Solutions, an established global leader in IT Service Management, Voice Application, and Customer Relationship Management solutions for the Mid-Market and Distributed Enterprise, today announced the general availability of ... (more)

Orchestrating IT with dynamics inside the boundaries of ITIL/MOF

Thursday, March 29th, 2007

By Rob MolenaarFor some reason I get excited when I see a solution or framework that consist of multiple products and technologies. The last two years I spend a lot of time on Business Desktop Deployment which is a solution build around a huge list of ... (more)

OBC quota: IITs get money, universities a raw deal

Wednesday, March 28th, 2007

Rediff - India It has chalked out a step-by-step expansion of IT infrastructure, library, labs and hostels. "We had asked for Rs 140 crore (Rs 1.40 billion) from the ... (more)

NetIQ launches automated management suite

Wednesday, March 28th, 2007

IT Week - London,UK ... a major update to its flagship AppManager suite that is designed to make it easier for firms to install and run the IT service management toolset. ... (more)

dystrick design Helps FrontRange Solutions Launch GoldMine® Web …

Wednesday, March 28th, 2007

PRLog.Org (press release) - Bucuresti,Romania The new site was created for FrontRange Solutions, an established global market leader in Customer Relationship Management (CRM), IT Service Management, ... (more)

Lead Systems Architect - Enterprise / ITIL - Manchester

Wednesday, March 28th, 2007

Lead Systems Architect - Enterprise / ITIL - Manchester the package is Attractive Bens it's location MANCHESTER, NORTH WEST, date posted: Wed, 28 Mar 2007 13:39:41 GMT. (more)

IT as Service: Taking Care of Business

Wednesday, March 28th, 2007

By CRM DailyMany large IT organizations have discovered that the route to a customer-centric service organization runs along the ITIL (Information Technology Infrastructure Library) framework. By adopting best practices for managing service ... (more)

7-Eleven Signs Contract Extension with EDS for Enterprise …

Wednesday, March 28th, 2007

PR Newswire (press release) - New York,NY,USA The agreement is also based on the Information Technology Infrastructure Library (ITIL(R)) framework, a standard set of best practice approaches and ... (more)

Oracle Technical Consultant

Wednesday, March 28th, 2007

Job Requirements University degree in Computer Science or equivalent Accreditation or familiarity with IT infrastructure library or BS15000 standard for service management and Oracle certification Minimum 10 years' IT systems . ... (more)

Achieving IT Operational Excelllence

Wednesday, March 28th, 2007

Since 2001, IT measures its business alignment, which is highly integrated within the business strategy, using the IT balance scorecard tool. For more than three years, service management and IT Infrastructure Library (ITIL) have been . ... (more)

SML (not a typo…)

Wednesday, March 28th, 2007

By rumagosoService Modeling Language or something similar may be the “missing link” for closing the gap between Services and the underlying IT infrastructure. Service Modeling Language (SML) is a XML-based specification that tackles the difficult ... (more)

BMC Software Launches ITSM Express 2.0

Wednesday, March 28th, 2007

By worrelli(worrelli)BMC Software (NYSE:BMC) today announced the availability of ITSM Express 2.0, an integrated and upgradeable IT Service Management solution for mid-market customers. ITSM Express now includes a new integration engine as part of the BMC ... (more)