Delivering IT as a service
Tuesday, February 27th, 2007ZDNet Asia - Asia To some, quality IT service management is something that just looks and sounds good on paper, but takes a lot of money and effort. What is your view? ... (more)
Archive for February, 2007
ZDNet Asia - Asia To some, quality IT service management is something that just looks and sounds good on paper, but takes a lot of money and effort. What is your view? ... (more)
ITIL We Dont Need No Stinking ITIL!!
Tuesday, February 27th, 2007By The Mad AdminITIL (Information Technology Infrastructure Library) are a set of guidelines for running your IT department. They are like a best practices for setting up a department and having it work with business units, to provide those units with ... (more)
System Integration Engineer - Sendmail - ITIL - S
Tuesday, February 27th, 2007The successful applicant should be able to display a good knowledge of solaris, have experience of working within an ITIL environment and ideally some sendmail experience. The role will also require someone who can perform out of site ... (more)
CMDBs Evolving Beyond Databases Into Corporate Assets
Tuesday, February 27th, 2007Business Wire (press release) - San Francisco,CA,USA ... focusing on their pivotal role in IT service management, and in particular on their foundational role in supporting critical business decision making. ... (more)
Governing ITIL with CobiT
Tuesday, February 27th, 2007By David Nichols(david.nichols@itsmsolutions.com)ITIL is clear that it does not stand alone, and in fact, you cannot “do ITIL” without some form of governance. But what does "governance" mean? ITIL requires a framework of policy, process, procedures and metrics that can give direction ... (more)
Operations Architect - ITIL
Tuesday, February 27th, 2007US-NC-Charlotte, Covestic is a leader in supplying technology and management consulting services to service provider and enterprise companies. Covestic continually partners with clients to achieve business and. (more)
Mint 2.2 for office and home use
Monday, February 26th, 2007By stevecarlITIL 101: Unmanaged change = bad. Too little change is stagnation though. It is always a balancing act. So far, Ubuntu 6.10, Mint 2.0, 2.1, and 2.2 have all been plenty stable places for me. Clearly the management of change *inside* the ... (more)
Someone should tell the OGC and TSO bookshops about the ITIL Refresh
Monday, February 26th, 2007At OGC's website the left hand doesn't know what the right hand is doing, while at TSO neither hand has any idea. The IT Skeptic seeks in vain for somewhere to pre-order the ITIL Version 3 books. (more)
Rating boost for NBB
Monday, February 26th, 2007Gulf Daily News - Manama,Bahrain ... Maximo information technology (IT) service management solutions, to streamline its information technology help desk and service desk business processes. ... (more)
Service Delivery Manager ( ITIL ) - London
Monday, February 26th, 2007Service Delivery Manager ( ITIL ) - London the package is To £50000 per annum it's location LONDON, date posted: Mon, 26 Feb 2007 15:05:28 GMT. (more)
Free ITIL Software - How Open Source Has Been Good for Software …
Monday, February 26th, 2007By ModeratorFree ITIL tools - - How Open Source Has Been Good for Software Companies Sanjay Murthi weighs-in on how Open Source has affected the software industry Open Source : Project Management : Security : Techniques : Voice Xeon 5100 Series ... (more)
ITIL Refresh: More Clues About What Version Three Actually Means?
Monday, February 26th, 2007By IT Service GuyAidan Lawes' article is entitled, A new ITIL for the integration age, with the basic premise of the article to highlight the point that ITIL best practice can assist in integrating IT Service Management with the Business and ‘alignment’ ... (more)
Keeping Self-Help From Becoming a Hindrance
Monday, February 26th, 2007Smart Biz - USA Below I’ve outlined how to immediately increase efficiency and user satisfaction by applying IT Service Management self-help technologies wisely. ... (more)
Craven DC - Service Desk Co-ordinator Fixed-term until May 2008
Monday, February 26th, 2007We are in an exciting period of rapid change, developing new methods of Service Provision using recognised best practice (ITIL) standards. We are looking for an enthusiastic individual with a strong customer-service ethos, ... (more)
0226 STRAIGHT FROM THE BOOK!!! (What to put in your Service …
Monday, February 26th, 2007By blokdijkToday we give you a quick, easy, 7 point response to that common ITIL question straight from an ITSMF publication that focuses on Service Agreements. After which we break down EACH point (6 out of 7 anyway) and give you more FREE info ... (more)
Certifications Increasingly Demanded by Feds
Monday, February 26th, 2007By Karen Watterson... in the 2/12/07 issue of Washington Technology. The article includes a good sidebar that defines CMMI, ISO 9001:2000, ISO 20000-1:2005, ANSI 748. EVM, ITIL, along with six sigma and lean that sourcingmag.com readers will be ... (more)
Operations Architect - ITIL
Monday, February 26th, 2007US-NC-Charlotte, Covestic is a leader in supplying technology and management consulting services to service provider and enterprise companies. Covestic continually partners with clients to achieve business and. (more)
2/23/2007 Job Posting: Help Desk III - San Francisco, CA
Monday, February 26th, 2007Working knowledge of Incident Management best practices, (ITIL). QUALIFICATIONS Prior Law Firm experience is a plus. High School diploma plus 3 to 4 years related experience of post-high school education and experience. ... (more)
Improving the Chances of Success with a new ITSM Project
Monday, February 26th, 2007By GeorgeRI’d start by saying have a look at the IT Service Management category here, and at some of the white papers you’ll find on our home page. Peter specifically asks for things that will improve his chances of success, and appears to be ... (more)
Operations Architect - ITIL
Monday, February 26th, 2007US-NC-Charlotte, Covestic is a leader in supplying technology and management consulting services to service provider and enterprise companies. Covestic continually partners with clients to achieve business and. (more)