Introducing ITIL - first steps
January 31st, 2007 | by admin |By The ITIL Imp(The ITIL Imp)
I recently came across a rather nice summary ‘The ABCs of the IT Infrastructure Library (ITIL)’ by Lynn Greiner on CIO.com. Normally when people ask me about ITIL I usually follow up with a PDF of the booklet ‘Introductory Overview of … (more)
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