Skepticism on SLA’s
December 31st, 2006 | by admin |By Ziggi
“SLAs are not as widely applicable as ITIL would have us believe. The Catalog is. … This is a prize example of the cultural bias of ITIL and how it is non-representative of the broad user base it purports to appeal to. … (more)
Sorry, comments for this entry are closed at this time.